Hi- When I introduced myself as part of the new account team for a customer and shared my contact information, the customer asked if we could create a mailing list for their Equinix Account team. And when there are new team members, we can update the mailing list. Then, the customer doesn’t have to remember who to cc when they send an email. They could send their questions to the account team mailing list so they reach the team as a whole, and whoever the questions apply to can jump in and help.

Best,

Andrea Hines